Delivery & Returns
UK Shipping Costs:
£5.99 (5 - 7 days delivery)
*If you need quicker delivery please email us firstname.lastname@example.org and we can advise faster options.
Ireland, Europe & Rest of World Shipping Costs:
£10.99* (5 - 7 days delivery)
*The customer will be liable for any taxes and duties payable.
To return your product, please contact email@example.com
Our returns policy lasts 28 days from you receiving your item. If 28 days have gone by since your purchase and you have not informed us, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it with all tags attached.
To complete your return, please return all documentation with your order.
These items are exempt from the refund policy:
- Gift cards
- Downloadable software products
- Made to Measure orders
- Bespoke orders
- TH&TH Privé orders
Refunds (if applicable)
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Exchanges (if applicable)
If you need to exchange for the same item in a different size, send us an email at email@example.com..
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.